An outage affecting Capital One customers dragged into its second day Friday, further preventing some customers from accessing deposits, payments and transfers. <\/p>\n
In an afternoon statement, the bank said it was still restoring systems that had been taken offline due to a technical issue with a third-party vendor. <\/p>\n
The vendor, Fidelity Information Services (FIS), based in Jacksonville, Florida, released a statement saying a local power outage had affected a data center that was critical to various applications. <\/p>\n
On Friday, FIS said it had restored access to the applications and was working with impacted clients to post transactions that occurred while systems were offline. <\/p>\n
‘Most, if not all, of that work’ would be completed Friday, the company said. <\/p>\n
In an email to customers late Thursday, Capital One said it had expected the majority of issues to be resolved by Friday morning.<\/p>\n
Yet according to DownDetector.com, there were still hundreds of reports of issues as of 9 a.m. ET Friday. <\/strong><\/p>\n And on social media, Capital One acknowledged the issues were ongoing, with one bank representative telling an X user it continued to work ‘around the clock to restore full functionality as soon as possible.’<\/p>\n The issues at Capital One after Citibank acknowledged a problem affecting customers’ ability to access their accounts from mobile devices, as well as an apparent issue related to fraud alerts.<\/p>\n It is not clear whether FIS was also involved in the Citi outage. <\/p>\n Earlier this month, the Consumer Financial Protection Bureau sued Capital One, alleging it misled customers about its savings-account offerings. Capital One has denied the allegations.<\/p>\n This is a developing story. Check back for updates. <\/em><\/p>\n<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" An outage affecting Capital One customers dragged into its second day Friday, further preventing some…<\/p>\n","protected":false},"author":1,"featured_media":12487,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22],"tags":[],"class_list":["post-12486","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business"],"_links":{"self":[{"href":"https:\/\/dailywashingtoninsider.com\/index.php\/wp-json\/wp\/v2\/posts\/12486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dailywashingtoninsider.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dailywashingtoninsider.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dailywashingtoninsider.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dailywashingtoninsider.com\/index.php\/wp-json\/wp\/v2\/comments?post=12486"}],"version-history":[{"count":0,"href":"https:\/\/dailywashingtoninsider.com\/index.php\/wp-json\/wp\/v2\/posts\/12486\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dailywashingtoninsider.com\/index.php\/wp-json\/wp\/v2\/media\/12487"}],"wp:attachment":[{"href":"https:\/\/dailywashingtoninsider.com\/index.php\/wp-json\/wp\/v2\/media?parent=12486"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dailywashingtoninsider.com\/index.php\/wp-json\/wp\/v2\/categories?post=12486"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dailywashingtoninsider.com\/index.php\/wp-json\/wp\/v2\/tags?post=12486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}